Privacy Policy
This Privacy Policy explains how Cycle Revive handles personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to information connected with service inquiries, intake, inspection, repair work, collection, and related website activity.
Contact Information
Use the contact details below for questions about this notice or the handling of personal data.
Data We Collect
We may collect contact details, service inquiry information, bicycle intake and inspection details, repair preferences, quote and approval records, payment-related records, and website usage data. Where needed for workshop operations, we also process information about the bicycle, its components, and the service history connected to the request.
How We Collect Data
We receive data when you contact us, submit a form, book a visit, bring in a bicycle, approve a scope of work, or collect a completed service. We may also generate records during inspection, repair, quality checks, and service summary preparation, and we may receive limited technical data from the website and connected systems.
Cookies We Use
The website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and improvement of the site.
Cookie Controls
You can manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some website functions may not work properly if certain cookies are disabled. Where the site offers cookie choices, those selections will be respected for the relevant browser or device.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, provide service summaries, process payments, maintain records, improve the website, and meet legal or accounting obligations. We may also use limited data to send seasonal maintenance reminders where appropriate and permitted.
Sharing With Partners
Where we use external partners, they receive only the information needed to carry out their role and are expected to handle it securely and confidentially. We do not sell personal data, and we do not share it for unrelated purposes.
Legal Disclosures
Personal data may be shared with service providers that support website hosting, communications, record keeping, payment processing, or other workshop operations. We may also disclose information to public authorities, insurers, or professional advisers when required by law, necessary to protect our rights, or needed to manage a service-related issue.
Subject to applicable law, you may ask to access, correct, or delete personal data we hold about you, and you may object to or restrict certain processing in limited cases. If a request cannot be fully granted, we will explain the reason where permitted by law.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may need additional details to verify the request and locate the relevant records, especially where the request relates to a specific bicycle service or prior visit.
We retain personal data for the period needed to manage the service relationship, complete the requested work, keep business and payment records, resolve disputes, and meet legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
If we make material changes, we will update the notice on the website and use reasonable steps to draw attention to the revised version. The date of the latest update may be shown on the page so users can see when the notice was last revised.